Your bid data never leaves your machine.
CrestBid runs entirely on your local infrastructure. We do not collect, store, or process your bid documents, responses, or knowledge base content.
1. Introduction
InfoAsk LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use CrestBid ("the Software").
2. Data Architecture
CrestBid is designed as a local-first application. All data processing, including AI inference, document ingestion, and response generation, occurs on your local hardware. Your bid data is not transmitted to InfoAsk LLC servers or any third-party cloud service.
3. Information We Collect
Account Information:
When you create an account, we collect your name, email address, and organization name for licensing purposes.
License Information:
We collect license activation data including a machine-generated device identifier, license tier, activation date, and expiration date. This information is used solely for license validation.
Usage Analytics (Optional):
With your explicit consent, we may collect anonymized usage metrics (features used, error rates, performance benchmarks) to improve the Software. This data cannot be traced back to individual users or organizations. You may opt out at any time.
Support Communications:
If you contact us for support, we retain the communication history to provide effective assistance.
4. Data We Do NOT Collect
We explicitly do not collect:
- Your bid documents, proposals, or RFP content
- Your knowledge base entries or uploaded documents
- AI-generated responses or draft content
- Project configurations or team structures
- Prompt templates or custom instructions
- Chat history or conversation logs
- Any content processed by the AI models
5. How We Use Information
We use collected information to:
- Activate and validate your software license
- Provide customer support
- Send product updates and security notifications
- Improve the Software (using anonymized aggregated data)
- Comply with legal obligations
6. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only with service providers who assist in operating our business (e.g., payment processors) under confidentiality agreements.
7. Data Security
We implement industry-standard security measures to protect account and license information. Because CrestBid runs locally, your bid data benefits from the highest possible security — it never leaves your control.
8. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your account and associated data
- Opt out of anonymized usage analytics
- Export your account data
To exercise these rights, contact us at [email protected].
9. Cloud Model Add-On
If you choose to use optional cloud-based AI models (via API integrations with third-party providers), your prompts and responses may be transmitted to those providers subject to their privacy policies. We recommend reviewing their terms before enabling cloud models.
10. Children's Privacy
The Software is not intended for individuals under 18 years of age. We do not knowingly collect information from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or in-app notification. Your continued use after changes constitutes acceptance.
12. Contact
For privacy-related inquiries, contact us at [email protected] or by mail at InfoAsk LLC.